Our Customer Experience team is going on an exciting journey. We are going to be the best in our industry at amazing our Customers. As an integral part of the Customer’s Experience with Footasylum, we need awesome people with a passion for exceeding Customer expectations.
- Interacting with our Customers through Email and over the Phone
- Delivering on our promise to the Customer, keeping accurate records and documentation for all
- Have a passion for what we do at Footasylum
- Help our Customers get the best resolution to their query, whatever it is
There is an established team in place and you will work directly with them to help ensure we deliver on our promise to the Customer across refunds and all other transactional issues. Footasylum is a business that believes in our Customer Experience Staff and there are numerous examples of our team members being successfully promoted throughout the company into senior positions.
We need to bring in people with a passion for what we do. Someone that can understand our brand and why it's important to our loyal customers.
We want people that engage with us now anyway, either as a Customer or a Fan of our amazing YouTube channel and Social Media platforms.
You'll have to have a genuine interest in numbers and data, ensuring stock and monetary transactions completed within Customer Experience are done so efficiently and accurately.
Experience of Contact Centres or Fashion Retail is not essential though if you are already familiar with fulfilling and monitoring Customer transactions and orders then we want to hear from YOU. What is essential is your ability to care about what we do, focus under pressure, to learn new systems quickly and be flexible to work shifts.
Speaking with our Customers, delivering an exceptional experience every time. You'll be finding ways to solve issues that they have without losing focus of the need to show them you genuinely care.
We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing service to our Colleagues and Customers. We know that this will help us build a great service, which our Customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences.
We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a face-to-face chat about the role, and to see if we’re a good fit for you.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity for you.
Please note, this is not a remote role and the expectation is that you will be able to s that you will be able to attend Head Office, in Greater Manchester.
This is a full time role that involves working in a shift pattern.