Join our team in a full-time, permanent role working 37.5 hours per week. We are seeking a motivated, reliable professional to contribute to our dynamic workplace. This role offers a supportive environment, career development opportunities and a competitive benefits package.

Key responsibilities — core duties for the successful candidate

• Deliver high-quality day-to-day tasks in line with departmental objectives and company standards.

• Manage workload effectively to meet deadlines, prioritising tasks and communicating progress to stakeholders.

• Collaborate with cross-functional teams to support projects, share knowledge and drive continuous improvement.

• Maintain accurate records, prepare reports and ensure compliance with internal policies and regulatory requirements.

• Provide excellent customer service, responding promptly to enquiries and resolving issues in a professional manner.

• Contribute to process optimisation initiatives, suggesting and implementing practical improvements.

Essential skills and experience — required qualifications and competencies

• Minimum of relevant secondary or vocational qualifications; a degree or professional accreditation is advantageous.

• Proven experience in a similar role or industry, demonstrating the ability to manage tasks independently and as part of a team.

• Strong verbal and written communication skills, including the ability to prepare clear reports and correspondence.

• Excellent organisational skills with strong attention to detail and accuracy.

• Proficiency with common office software (e.g. Microsoft 365 suite) and the ability to learn bespoke systems quickly.

• Problem-solving mindset and the ability to adapt to changing priorities and requirements.

Desirable attributes — additional strengths that will help you succeed

• Experience using customer relationship management (CRM) systems or enterprise resource planning (ERP) tools.

• Knowledge of industry-specific legislation, data protection and compliance best practice.

• Project coordination or continuous improvement experience, including use of methodologies such as Lean or Six Sigma.

• Relevant professional certifications or ongoing professional development activities.

What we offer — benefits, salary range and career development

• Competitive salary (please refer to the job advert for the specific salary range).

• 37.5 hours per week, full-time, permanent contract with flexible working options where possible.

• Generous annual leave entitlement plus public holidays and the option to buy additional leave.

• Contribution to pension scheme in line with statutory requirements and opportunities for private healthcare or insurance benefits.

• Support for continuous professional development, including training courses and mentoring.

• Inclusive and supportive workplace culture with employee networks and wellbeing initiatives.

How to apply — application process and equal opportunities statement

To apply, please submit a CV and a concise covering letter that highlights your suitability for the role and relevant experience. Shortlisted candidates will be invited to an interview and may be asked to complete a short task or assessment relevant to the role.

We are an equal opportunities employer and welcome applications from all qualified candidates regardless of gender, age, disability, ethnicity, sexual orientation, religion or belief. Adjustments can be made throughout the recruitment process to support applicants with disabilities; please let us know if you require any assistance.

Location and working arrangements — workplace details and flexibility

The role is based at our [Location] office with a hybrid working model available in accordance with business needs. Occasional travel between sites or to external meetings may be required. Working hours are 37.5 per week; exact hours will be agreed with the successful candidate.

If you have any questions about the vacancy, application process or reasonable adjustments, please contact our recruitment team at the email address provided in the advert.